We kindly remind you that if for any reason you are not satisfied with the products purchased on our website, you may request a free return within 3 days from delivery of the items, following this simple step:
- Contact us via email at : firstname.lastname@example.org.We will sent you a form with the information requested, including: the details of each item, the quantity of items that you would like to return and the reason for the return.
It is possible to make a return and get a refund, both in the case of damaged products or if the items did not meet your needs, regardless of their quality (for example: wrong size).
Return the item in its original condition: if the item you return does not match its original condition, we reserve the right to reject the refund and the item will be returned to you. If you return an item that is faulty, the shipping costs will be refunded.
We inform you that the purchased items cannot be replaced or exchanged and, therefore, if you wish to change the purchased product, you can make a return in the ways and terms described in our Returns policy and proceed with a new order.
CREDIT CARD PAYMENT: the refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank.
You will receive your refund within 14 working days from the start of the return process at the warehouse and you will receive an e-mail notification. For orders cancelled prior to shipment, the refund will be made within 3 working days of the acceptance of the request.
If your order has been shipped outside of South Africa , the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.